Today’s youth pose burning questions about capitalism. For examples: How is it that we live in a country of extraordinary wealth but have low ratings on many societal quality-of-life measures, like infant mortality, affordable housing, food insecurity, and maternal health? How do we continue to abide by a system that generates untold wealth while risking natural calamities due to climate change? Wasn’t the point of technology to let us work less and live more freely? Instead, technology has created increased productivity that benefited incomes for the few at the top while the rest of us can’t even afford health care and a roof over our heads as gig workers. I studied economics after asking myself, “How is all this order – jobs, incomes, homes, and goods – created? What makes it all seemingly work?” I learned that capitalism is the mechanism that incentivizes…
An “inside-baseball” economic concept suddenly matters to all of us
Just a month ago, restaurants across the nation were closing their doors (at least to in-house dining). Pick one in your city and think about the ripple effects of its closing: It’s not just the restaurant owners whose income has fallen. The shutdown is also affecting the earnings of the staff, the food and alcohol distributors, the bakery, the linen service provider, the paper products supplier, the cleaning service, and the marketing agency that created ads for the restaurant. Plans with an architectural firm for a remodel are on hold, as is the contract with the general contractor and selected sub-contractors. The waiters, waitresses, and kitchen staff have stopped buying clothing and household furnishings. The farmers have stopped buying farm equipment. The marketing agency has laid off its staff, who have cut back their unnecessary spending. The beer manufacturers are dumping their beer…
Strategic Inflection Points brought to you by COVID-19
Andy Grove, the talented and legendary Intel leader, defined the term, “Strategic Inflection Points.” All leaders must embrace his recommendation to pay keen attention to such times in a company’s life. React too late, and your business will not catch up. In his words, strategic inflection points capture “what happens to a business when a significant change takes place in its competitive environment. A major change due to introduction of new technologies. A major change due to the introduction of a different regulatory environment. The major change can be simply a change in the customers’ values, a change in what customers prefer. Almost always, it hits the corporation in such a way that those of us in senior management are among the last ones to notice. What is common to all of them and what is key is that they require a fundamental…
Are we facing a V, U, or L-shaped economic future?
Will we have a V, U, or L future? Since the 2008 deep recession, we’ve had an upward movement of Gross Domestic Product and other measures of economic well-being. Growing income inequality and too-low wages were notable criticisms. But even these issues were being addressed. After all, there is no better anti-poverty program than a strong economy. Then came the COVID-19 pandemic. A business owner friend said it’s like a boxing match Round One when the first punch is a bout-ending knockout. He has never seen such a sudden downturn in his many years as a business-to-business CEO and owner. What will our national growth rate look like in the months and years ahead? There are three potential outcomes for the nation, a V-pattern (rapid recovery to pre-pandemic levels), U-pattern (slump followed by recovery), or an L-pattern (the economy stays depressed for years…
COVID-19 is a tsunami that will change markets. Are you ready?
Breakpoints are sudden changes in markets. Here’s a notable example. In the 1980s, the cost of Medicare was rising rapidly, and, at the same time, the Federal government was worried about resources to fund Medicare. (That was a time when federal deficits mattered, but I digress.) The two opposing trends—each getting stronger as time passed, neither giving way to the other—created a forced sudden change. In this case, the federal government rapidly changed Medicare reimbursement from “cost-plus” reimbursement to prospective payments, a set amount per clinical procedure code. The change was not just rapid but highly disruptive. Hospitals did not have cost-accounting systems yet, so imagine their plight with no insight into where their gross margins were being made or lost. Lengths of stay dropped dramatically, and medical supplies and product providers needed to deliver “better” offerings (translated into better financial results for…
Strategies for the Connection Economy Crisis
Who knew? It’s not the technology economy or the service economy that drives our nation’s Gross Domestic Product. It’s the connection economy, a sector that the COVID-19 virus has sadly brought into a swift and costly downfall, and likely business-altering event. The connection economy consists of activities where people convene proactively for fun, commerce, or learning activities. Sports. Education. Restaurants and bars. Movies. Sightseeing activities. Office, plant, and location work. In-store retail. Canceling an event has significant multiplier effects on industries that are part of the process. Consider the cancelation of the Final Four NCAA tournament. Plane fares, gasoline, restaurants, hotels, Lyft/Uber drivers, t-shirt companies, arena fees, and contract work all disappear. The cancelation of South by Southwest will cost Austin $355 million, and that does not include all the ad agencies and performance artists whose work disappeared. And these examples are merely…
5 ways to keep your brand relevant
Your business can do many vital things well. High customer satisfaction ratings. High quality at a competitive price point. Great customer experience. But if you become irrelevant to the tastes, interests, and requirements of customers, all that “right stuff” won’t matter. Therefore you must understand where markets are headed, not just what’s relevant today. Let’s think about some current trends and imagine their impact by flashing forward 30 years when the last year of the baby boomer cohort (those born in 1964) turns 96. Will gas-powered cars be relevant? Family farms (sadly)? Long-haul truck drivers? Landline phones? Printed newspapers? Going to a doctor’s office for a simple exam? Single-use plastics outside medical markets? Leaders managing brands do the work of future forecasting because they want to evolve their offering to remain relevant. When leaders fail to do so, their brand (and often company)…
Why changing healthcare policy is so messy: Part One
The market mechanism is a remarkable process. Buyers and sellers exchange money in an open system that produces prices and production levels to equate supply and demand. (Also known as Keynes’ invisible hand, the market mechanism is an alternative to central planning.) Chinese leaders added the market mechanism to its communist political system, and economic growth skyrocketed. In theory, the market mechanism leads to an ideal allocation of goods, services and workers’ efforts for society. In practice, ideal output misses the mark when prices fail to reflect societal benefits and costs, consumers are not well-informed, or monopolistic-like power exists. One area where the market mechanism often fails is healthcare. A healthy population benefits everyone, from employers in need of a productive workforce to the government (and taxpayers) who cover the costs of the social safety net to each of us as individuals…
Will the #MeToo movement improve workplace cultures?
Multiple brands have suffered reputational damage following news of abusive work environments. Fox News, NBC, Unicef, The Weinstein Company. Even NPR is on the list, following accusations against Garrison Keillor and head staff in their main office. Welcome to the #MeToo movement. The strategic question is not, in my mind, “Why did abuse occur?” Rather, it’s “How did abusive behavior happen in organizations that had everything in place we thought should prevent such abuse?” Value statements Policies from the human resources department Compliance training for all employees Compliance systems for reporting bad behavior I for one am not surprised the fortress failed. During my tenure at a Global Fortune 500 company, my project leader accosted me verbally at a dinner. The ex-marine insisted on knowing my politics, railed against political correctness, and discussed owning assault-style weapons. He would use them, he claimed, to…
The Healthcare Sector Braces for More Transformation: Is your business model ready?
The Xconomy San Diego Forum on the Human Impact of Innovation offered a window into how information technology and science, marching hand-in-hand, will shape healthcare. “IBM’s Watson is not the only breakthrough game in healthcare,” was the best summary of the afternoon. Today’s unpredictable markets demand that as you maximize performance from your current business model, you must in parallel be designing and developing new business models to disrupt the current cash generators. Otherwise, start-ups will turn your company into a dinosaur. In doing this leadership work, consider four key trends highlighted in the conference. Each one alone portends major changes for a number of players in the industry and the combined effect of which will surely reinvent the entire sector. 1) Advances in “micro” medicine Healthcare technology is increasingly leading to a better understanding of what’s happening at a genetic level. For…