I did not see my name on the Hertz’s Gold Car screen at Washington, DC’s Reagan International Airport on Saturday morning, the day before Mother’s Day. Securing a car quickly was one of the linchpins of my 950-miles-in-a-morning trip that I needed to make in order to catch my godson’s exhibit at Maryland College of the Arts (an hour drive away), have lunch with him, and still make it to my mom’s house (another 4.5 hours drive away) in time for dinner. Yes, the scheduling was tight with crazy connections, but the airlines came through and I could have arrived to dinner right on time had Hertz delivered on its promise of a “no frustration” car rental. With Hertz unprepared for my arrival and offering a route recommendation that unnecessarily added an hour to my driving time, my trip assumptions (and timeline) were…