Photograph of Kay Plantes

Kay Plantes is an MIT-trained economist, business strategy consultant, columnist and author. Business model innovation, strategic leadership and smart economic policies are her professional passions. A former Madison, WI resident, Kay now resides in San Diego, CA. The views on her blog are not those of her employer, IBM.

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May 30th, 2012

Culture as a business model advantage

The last chapter in my book “Beyond Price” focuses on culture change as a key mechanism for realizing the growth potential of new business models. Business model specialist Patrick Stahler also emphasizes values and the culture they create. Chicago-area’s Tasty Catering provides an excellent demonstration of our arguments. Tasty Catering has an ambitious goal: being [...]


May 22nd, 2012

Best experience business models drive customer expectations

I did not see my name on the Hertz’s Gold Car screen at Washington, DC’s Reagan International Airport on Saturday morning, the day before Mother’s Day. Securing a car quickly was one of the linchpins of my 950-miles-in-a-morning trip that I needed to make in order to catch my godson’s exhibit at Maryland College of [...]


May 7th, 2012

A search for “the whole truth”

I used to love Meet the Press, the Sunday morning TV show where I’d gain new insights into a pressing public issue. Today the show feels more like a platform for propaganda from different sides of the political debate. For example, when guest Rachael Maddow tried to dig into the “fundamental disagreement about the facts” [...]