My only experience with AT&T is as a customer. But even as an outsider I can tell that the company has huge organizational silos (albeit with a workforce that finally understands customer-friendliness).  Every transaction for each of my multiple AT&T services appears to require interfacing with a completely separate information system and likely business unit [...]

Is your strategic planning designed to fuel growth? Unknowingly and all too often, the answer for leadership teams is “No.” When strategic plans, effectively executed, fail to drive growth a number of root causes are usually at work. Leaders view strategic planning as the process for achieving next year’s revenue goals.  Every organization needs a [...]

Joe Vanden Plas, of Madison’s InBusiness, summarized my keynote address kicking off WTN‘s highly informative FUSION 2012. FUSION is the annual Midwest conference to deepen understanding of the business implications and key success factors associated with new information technology. I’ll blog about what I learned at the conference next seek. For now, read my take [...]

To pick the best vacation spot for hiking in February, I look at climate patterns. In the world of business, external trends help suggest the most attractive market spaces. Arrive before the crowds, and you’ll have the best experience, a principle as true for industry convergence as it is for hiking. Nevertheless, leaders too often [...]

The newest information technologies ­on the block – social, mobile, cloud and data analytics – can and should do more than boost your organization’s efficiency. Far more than past IT innovations, these new technologies can positively transform your organization – where it competes, why it wins and how it operates.  Smart leaders understand this. Meet [...]