I have long admired UPS for its continuous improvements in customer value. With a mission to “synchronize the world of commerce by developing business solutions that create value and competitive advantages for our customers,” the world’s largest package deliver company has emerged as a leader in supply chain management services and less-than-full truckload shipping. [...]

Young women and teens are ruthless customers, shifting from one on-trend store to another as quickly as they shift love interests. The retail clothing industry is therefore a great place to learn this vital leadership lesson: In today’s information-age economy, business model innovators emerge as winners, while those delaying business model innovation steadily lose market [...]

Were it not for my status as a United Airlines Premiere Flyer that allowed me to bypass a seemingly endless security line, I would have missed my 6:18 AM flight from San Diego to Atlanta. Airport security lines with one hour and longer waits are apparently very typical at peak travel times in San Diego [...]

Craig Schiefelbein, CEO/owner of Wisconsin-headquartered Paragon Development Systems, Inc. (PDS) exemplifies strategic leadership. Is it any wonder then that his Information Technology Solutions (IT) company has grown in twenty-two of the last twenty-four years and strategically partners with healthcare IT departments across the Midwest? Schiefelbein’s strategic leadership rests first and foremost in his willingness to [...]