Susan Boyle, a 47 year-old unemployed woman appeared as anything but a leading candidate for British Idol success. (Blockbuster American Idol and its British spin off are talent shows for amateur singing talents.) Prior to her appearance, Boyle had spent her adult life caring for aging parents in a small Scottish town. No wonder the [...]

Milk is bad for children’s bones. Superman became a serial murderer. Shocking, yes? But no less shocking than Toyota, the world-class manufacturing quality expert, recalling millions of cars across its product lines. Three generations after its founder created Toyota on a philosophy that built quality into every step, it turns out that Toyota’s quality has [...]

The 2008-2009 economic recession changed customer and business behaviors, not unlike how a hurricane reshapes the built and natural environment. If you are not incorporating recession-induced changes into your business model strategy, your market position will weaken. The Recession Has Changed Consumer Behavior – Forever A recent in-depth study of consumer attitudes and behaviors by [...]