The President’s current political, foreign policy and domestic issues remind me of running a business in challenging times. Never forget about customer experience and how markets change. Our economy totally tanked. Yet the Obama administration and Congress marched forward into health care as if nothing was really different. A more moderate approach to health care [...]

My CEO client sent the following e-mail to his leadership team last week to prepare for this week’s retreat that I’ll lead. His e-mail is an example of terrific business model innovation leadership. We will make mistakes as we go through this planning –this week and beyond. I’m more concerned about not making mistakes. If [...]

“You’ll find the style you want at the optometrist store on State Street,” my most stylish girlfriend advised. Sure enough, I walked into rack after rack of brands and styles upon entering the shop. While the amount of choice was reassuring at first glance – surely there is a look here for me – I [...]